To serve the local and Caribbean Hospitality Industry, we have teamed up with Amrita Bhalla, of A.B. Consulting in Toronto.
Amrita is a hospitality industry HR expert with demonstrated experience in the luxury hospitality sector with the world’s top luxury brands, including Four Seasons Hotels and Resorts, the Oberoi Group and Belmond Hotels.
Content can be customised to a multitude of industries with a core focus on the customer journey to include a variety of industries such as hospitality, food service operations, retail, and airlines.
In partnership with A.B. Consulting we provide the following services:
Guest Service Standards & Delivery
• Defining service standards
• Developing keys for successful communication
• Training and evaluating staff on guest standards & guest care
• Food & Beverage service and sales skills
• Training on dealing with difficult guests, complaint handling and service recovery
• Understand behaviours and attitudes of self and others
• Mystery shop/guest audit report
Additional, Customisable HR Services
• Employee engagement pulse surveys and action plans
• Facilitation of Hotel Management team strategic planning/executive team retreats
• Leadership training for Hotel Management/Department Head
• Soft skill training for line staff (i.e communication skills, problem solving skills, emotional intelligence, time management etc.)